Most dentists are world-class clinicians but find themselves acting as part-time HR managers, collections agents, and IT support. This leads To:
Revolving Door: Constant staff turnover and "shadow training" that passes down bad habits.
The Ceiling: A practice that can’t grow because the owner is bogged down in daily drama
The Leaky Bucket: Your marketing brings leads, but your front desk drops the ball. We fix the handoff.
The Finance Hurdle: Patients want the arch but 'can't afford it.' We install a multi-lender waterfall to get them approved.
The Closing Room: We train your staff to close with confidence, not pressure.
The Fractional operations partner
A Fractional Operations Partner is the strategic horsepower your practice needs, without the executive overhead you don’t. We don’t just offer advice from the sidelines; we integrate into your workflow to build the systems, manage the revenue cycle, and bridge the gap between clinical excellence and the “Big Ticket Case” ($45K+). Think of us as the 'Ghost COO'—we keep the engine running at peak efficiency so you can focus entirely on the surgery. You will get executive-level management and staff training at a fraction of the cost of a full-time Office Manager. I don't just "consult" and leave—I integrate into your team to build systems that run without you. At the heart of every successful practice is a strong operational foundation. Through T.Brock Dental Operations, We will partner with dental professionals to bridge the gap between office management and the patient experience.
With years of hands-on experience in the dental industry, I understands that a well-ran office leads to happier teams and healthier patients. I bring a personalized, hands-on approach to practice optimization, ensuring that every system implemented serves the long-term vision of the practice and the well-being of the community it serves.
Core Service Pillars
1. Financial Optimization: * Audit and overhaul of Revenue Cycle Management (RCM).
• Improving case acceptance through financial presentation training.
2. The "Playbook" System: * Creating custom SOPs (Standard Operating Procedures) for every desk.
• Transitioning from "shadow training" to a formalized onboarding process.
3. Team Leadership & Culture: * Leading high-impact morning huddles and monthly KPI reviews.
• Training front-office and clinical staff on high-conversion phone scripts and scheduling, face to face do’s and don'ts
Why Choose a Fractional operations Partner?
Consultant: Gives advice, leaves you a binder, walks away. (Low Impact)
• Full-Time COO: Costs $120k+ salary, benefits, payroll tax. (High Cost)
• T. Brock (Fractional Operations Manager): Executes the work, fixes the systems, costs less than a hygienist. (High Impact / Low Risk)You get 15+ years of dental financial and operational expertise on a retainer basis. No benefits, no payroll tax, and no "office politics"—just results-driven management.
"Let’s get the business out of your way so you can get back to the chair."
The mandatory entry point for all new partnerships. We do not guess; we look at the data.
Before we build, we must assess. The Practice Health Audit is a 360-degree deep dive into your clinical flow, financial health, and team dynamics. We analyze your KPIs to identify the exact friction points that are capping your growth and draining your energy.
• What We Uncover: Hidden revenue leaks, hygiene utilization gaps, and inefficiencies in your high-value case presentation (All-on-4) workflows.
• The Deliverable: A comprehensive Profit Recovery Roadmap outlining your top three operational vulnerabilities and the exact steps needed to fix them.
• Timeline: 48-hour turnaround from data submission.
• Investment: $749(One-Time)
Let’s Work Together
