Most dentists are world-class clinicians but find themselves acting as part-time HR managers, collections agents, and IT support. This leads
Revolving Door: Constant staff turnover and "shadow training" that passes down bad habits.
The Ceiling: A practice that can’t grow because the owner is bogged down in daily drama
The Leaky Bucket: Your marketing brings leads, but your front desk drops the ball. We fix the handoff.
The Finance Hurdle: Patients want the arch but 'can't afford it.' We install a multi-lender waterfall to get them approved.
The Closing Room: We train your Treatment Coordinator to close with confidence, not pressure.
The Solution: Fractional Operations Partner
I provide executive-level management and staff training at a fraction of the cost of a full-time Office Manager. I don't just "consult" and leave—I integrate into your team to build systems that run without you.
Core Service Pillars
1. Financial Optimization: * Audit and overhaul of Revenue Cycle Management (RCM).
• Improving case acceptance through financial presentation training.
2. The "Playbook" System: * Creating custom SOPs (Standard Operating Procedures) for every desk.
• Transitioning from "shadow training" to a formalized onboarding process.
3. Team Leadership & Culture: * Leading high-impact morning huddles and monthly KPI reviews.
• Training front-office staff on high-conversion phone scripts and scheduling.
Why Choose a Fractional Partner?
Consultant: Gives advice, leaves you a binder, walks away. (Low Impact)
• Full-Time COO: Costs $120k+ salary, benefits, payroll tax. (High Cost)
• T. Brock (Fractional): Executes the work, fixes the systems, costs less than a hygienist. (High Impact / Low Risk)You get 15+ years of dental financial and operational expertise on a retainer basis. No benefits, no payroll tax, and no "office politics"—just results-driven management.
"Let’s get the business out of your way so you can get back to the chair."
Executive Solutions for modern practice owners
Strategy is nothing without execution. I provide operational leadership required to turn your practice’s potential into predictable performance.
The mandatory entry point for all new partnerships. We do not guess; we look at the data.
Before we build, we must assess. The Practice Health Audit is a 360-degree deep dive into your clinical flow, financial health, and team dynamics. We analyze your KPIs to identify the exact friction points that are capping your growth and draining your energy.
• What We Uncover: Hidden revenue leaks, hygiene utilization gaps, and inefficiencies in your high-value case presentation (All-on-4) workflows.
• The Deliverable: A comprehensive Profit Recovery Roadmap outlining your top three operational vulnerabilities and the exact steps needed to fix them.
• Timeline: 48-hour turnaround from data submission.
• Investment: $750 (One-Time)
You cannot be a full-time clinician and a full-time operations executive. In this phase, I act as your operational right hand on a monthly retainer. I manage the business infrastructure so you can reclaim your role as the CEO and Clinical Director.
• Executive Oversight: Active KPI management, vendor negotiation, and strict overhead control.
• Team Leadership: Weekly leadership syncs, staff accountability management, and performance reviews.
• The Result: The profitability and systems of a corporate DSO, while you maintain 100% independent ownership and clinical autonomy.
• Investment: Custom Monthly Retainer
Most dental practices operate on "muscle memory." Your team knows what to do because they have done it before, not because it is documented. This works until someone gets sick, a key employee leaves, or you decide to scale. When your workflow relies on "habits," your practice lacks structure, creating stress and revenue leaks.
I build repeatable, scalable systems that ensure clinical consistency and business predictability across the board. Using my 21 years of operational experience—including managing teams of 30+ and coordinating complex All-on-4 surgical workflows—I design and implement the exact frameworks your office needs.
What’s Included:
• Custom SOP Development: I don’t offer generic advice. I document the unique DNA of your practice, creating clear, personalized Standard Operating Procedures for every role and function, from the front desk to the operatory.
• Billing & Collections Optimization: I analyze your Revenue Cycle Management (RCM) to eliminate bottlenecks, ensuring insurance claims are submitted promptly and patient aging reports are kept under tight control.
• Patient Acquisition & Retention Systems: I build frameworks that convert new leads and keep existing patients engaged, maximizing case acceptance—especially for high-ticket procedures like All-on-4 dentures.
• New Hire Onboarding Frameworks: Scale your team with confidence. I create structured, predictable onboarding systems that get new employees trained and contributing to the practice faster, reducing operational drag.
Get started today.
Tonya Brock
Fractional Operations Partner
Cell:903-217-9671
Email: Tonya@Tbrockdentalops.com